Return Policy

At Glimmer Box, we want you to love your purchase. If you're not completely satisfied, we offer a straightforward return process for both defective and non-defective products. Please review our policy below.

Eligibility for Returns

We accept returns under the following conditions:

• Defective Products: If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will provide a prepaid return label for defective products.

• Non-Defective Products: If you change your mind, you may return unused and unopened items within 30 days of delivery. Return shipping costs are the responsibility of the customer.

Conditions for Returns

• Items must be in their original condition and packaging.

• Returns must be initiated within the timeframes specified above.

• We do not accept returns for custom or personalized items unless they arrive damaged or defective.

How to Start a Return

1. Email us at [support@glimmer-box.com] with your order number and reason for return.

2. For defective items, attach clear photos showing the issue.

3. We will provide return instructions and, if applicable, a prepaid return label.

Refund Process

• Refunds are issued to the original payment method within 5-7 business days of receiving and inspecting the returned item.

• Shipping costs are non-refundable unless the return is due to a product defect.

No Exchanges

At this time, we do not offer product exchanges. If you would like a different item, please return your original order for a refund and place a new order.

For any questions, contact our support team at [support@glimmer-box.com].